Ketika
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Refund policy

Last updated November 10, 2026

Every course on Ketika comes with a 14-day money-back guarantee: a full refund, and you don't have to say why.

How it works

  1. Write to support@nftai.pro within 14 days of your purchase, from the email address you used to buy.
  2. Tell us which order you want refunded. You don't need to give a reason, though it helps us if you do.
  3. We refund the full price to your original payment method, usually within 5 business days. Your bank may take a few more days to show it.

The guarantee applies whether or not you have opened the lessons. When a refund is processed, access to the refunded course ends.

All-Access

The same 14-day guarantee applies to All-Access. If you bought a single course and then upgraded, each order can be refunded within 14 days of that purchase.

Currency

We refund the same amount in US dollars that you paid. If your bank converted the payment from another currency, the amount you see back may differ slightly because of exchange rates or bank fees. We can't control those.

Before you contact your bank

Please write to us first. A refund from us is usually faster and simpler than a dispute through your bank.

After 14 days

After 14 days we don't usually offer refunds, because you have had the full course for two weeks. If something went wrong on our side, such as an access problem we couldn't fix, write to us anyway and we will find a fair solution.

In some countries, including the United Kingdom and the member states of the European Union, the law gives consumers a right to cancel online purchases. In others, such as Australia, consumer guarantees apply that a seller cannot exclude. This policy is in addition to those rights. It does not replace or limit any right you have under the consumer law of your country.